On June 28, 2016,
the Ataturk Airport in Istanbul was attacked, resulting in many deaths and
injuries. Our sympathies go out to those who have been impacted by this
This attack became a known event on June
28, 2016. Customers who purchased their travel insurance policy prior to that
date may be eligible for coverage under their trip cancellation or trip
interruption benefits, as described below.
Customers who are
scheduled to travel to Istanbul within the next 30 days, or are already in
Istanbul, should review their travel insurance policy to determine what
coverage they may have related to terrorism at their destination. Allianz
Travel Insurance may provide coverage for trip cancellation when there is a
terrorist event at the customer's destination within 30 days of the day they
are scheduled to arrive, or for interruption if a terrorist event occurs while
they are there. To qualify for coverage,
there must not have been a terrorist event at that destination in the 30 days
prior to the date the customer's plan became effective.
have questions can refer to their policy or call us at the number on their
policy. We are here 24/7/365 to answer questions and provide travel assistance.
Assistance customers should remember these important tips:
- Contact your travel
suppliers before you cancel your trip. Some travel suppliers may allow you to
change your trip without penalty.
- If you're able to change the
dates of your trip, we will change the dates of your travel insurance
policy to correspond to your new dates of travel. Just visit
AllianzTravelInsurance.com to change your dates or to file a claim.
- Read your policy before you
travel so you understand what coverage and services are available to
- Be sure to take your travel
insurance card with you on your trip. It includes your policy number and
our toll free travel assistance phone number.
- If you need help, call us.
We're here 24/7/365 to assist you.
Terms, conditions, and
exclusions apply to all plans. Plans are available only to U.S.
residents. Not all plans are available in all jurisdictions. For a
complete description of the coverage and benefit limits offered under your
plan, carefully review your plan's Letter of Confirmation/Declarations and
Certificate of Insurance/Policy. Insurance coverage is underwritten by
BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated
"A-" (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series
or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office:
Richmond, VA), rated "A+" (Superior) by A.M. Best Co., under
Jefferson Form No. 101-C series or 101-P series, depending on state of
residence. Allianz Global Assistance and Allianz Travel Insurance are
brands of AGA Service Company. AGA Service Company is the licensed
producer and administrator of these plans and an affiliate of Jefferson
Insurance Company. The insured shall not receive any special benefit or
advantage due to the affiliation between AGA Service Company and Jefferson
Insurance Company. Non-insurance benefits/products are provided and
serviced by AGA Service Company.