The Zika virus has caused concern for travelers headed to affected countries in Latin America and the Caribbean. Allianz Global Assistance is currently assisting customers who wish to change their travel plans, need travel assistance or would like to file a claim. As always, our primary concern is for the safety and well-being of our customers and we urge any customer who may need help to call us. We are here 24/7/365 to answer questions and provide travel assistance.
Allianz Travel Insurance customers should remember these important tips:
Customers should contact their travel provider prior to canceling their travel arrangements. Some airlines and other travel suppliers are allowing customers to cancel their trip and receive a refund or change their dates of travel without change fees when traveling to countries affected by Zika. If the customer's travel supplier allows them to change the dates of their trip, they may also change the dates on their travel insurance policy by visiting Manage Your Policy or by calling the phone number on their certificate of insurance.
While traveling, customers should take their travel insurance card with them. It includes their policy number and our toll free travel assistance phone number. Customers should also review their Letter of Confirmation and Certificate of Insurance/Policy to learn details about their coverage.
The Zika Virus became a known event on January 19, 2016. Customers who purchased travel insurance may be eligible for one or more of the following benefits depending on the product they purchased:
Should a customer become ill while traveling, coverage for Emergency Medical/Dental expenses and Emergency Medical Transportation may be available.
If a customer's travel insurance policy includes normal pregnancy as a "covered reason" for trip cancellation, customers who become pregnant after the effective date of their policy may be eligible to receive reimbursement for their pre-paid, non-refundable travel deposits if they choose to cancel their trip.
Customers who purchased our Cancel Anytime product and meet the requirements of coverage for that product may cancel their trip for almost any unforeseen reason and receive reimbursement for a portion of their non-refundable travel deposits.
For more information on Zika, please visit the CDC's website, or consult your medical professional.
Terms, conditions, and exclusions apply to all plans. For a complete description of the coverage and benefit limits offered under your plan, carefully review your letter of confirmation and certificate of insurance/policy.